1. Who we are
MyImpact AI is a software platform operated by an individual sole proprietor based in Nigeria, trading as MyImpact AI. These terms apply to the MyImpact AI software available at myimpactai.org and its country workspaces. Contact us at support@myimpactai.org.
By using the platform, you agree to these terms. If you use it for an organisation, you must have authority to act for that organisation. Separately commissioned consulting or development work requires its own agreed scope and contract; it is not included in a software plan.
2. The software and your account
The platform provides AI-assisted proposal and concept-note drafting, programme reporting, document workflows and data tools. Available features vary by workspace and plan. The features, usage allowance, price, currency and billing interval shown before purchase form part of your order.
You must be at least 18, or the age required to enter a binding contract where you live. Give accurate account information, protect your sign-in details and notify us of unauthorised access. Do not share an account outside the users permitted by your plan.
3. Prices, subscriptions and usage credits
We offer paid software access through the plans displayed in each workspace. A purchase is recurring only if the checkout clearly identifies it as a subscription and shows its billing interval. One-time credit packs do not automatically renew. We will not convert a one-time purchase into a recurring charge without your consent.
For a subscription, you authorise the displayed recurring payment until cancellation. Cancel through the payment provider’s subscription portal, where available, or email support before the next renewal. Cancellation stops future renewals; access normally continues to the end of the paid period. Price changes apply prospectively, with notice and any consent required by law.
Usage credits, also called coins in the interface, measure access to MyImpact AI software tasks. They are not currency, cryptocurrency, a deposit, a gift card or a transferable store of monetary value. They cannot be traded, transferred to another user or redeemed for cash, except for a refund permitted by our Refund Policy or applicable law. Any expiry or usage limits must be disclosed before purchase.
The checkout shows the total price and applicable taxes before payment. Payments may be handled by third-party checkout providers. For an order completed through Paddle, Paddle is the merchant of record and its buyer terms also apply to the purchase and billing relationship. The provider named on your receipt handles payment processing.
4. Refunds and failed delivery
Our Refund Policy explains eligibility and how to request a refund. If paid access or credits are not delivered, contact support so we can restore access or arrange an appropriate refund. No provision in these terms limits mandatory consumer rights.
5. Your documents and AI outputs
You retain your rights in the documents, prompts and data you submit. You give us permission to process that material and use service providers only as needed to provide, secure and support the software, as explained in our Privacy Policy. You must have permission to submit it.
You may use and edit the outputs produced for you, subject to applicable law and third-party rights. AI output may be inaccurate, incomplete or similar to output given to other users. Check facts, sources, calculations, consent and funder requirements before using it. We do not guarantee funding, regulatory approval or a particular programme result. The tools do not replace professional legal, medical or financial advice.
6. Permitted use
Use the software lawfully and respect others’ rights. Do not upload unlawful material, impersonate others, create fraudulent applications, infringe intellectual property, attempt unauthorised access, disrupt the service or bypass billing and usage controls. Do not submit identifiable information about vulnerable programme participants unless you have a lawful basis, appropriate safeguards and authority to do so; use anonymised data wherever possible.
MyImpact AI and its software, branding and interface remain our property or that of our licensors. Your purchase grants permission to use the software under your plan, not ownership of the platform.
7. Availability and ending access
We aim to provide reliable access but cannot promise uninterrupted or error-free service. Maintenance and failures in third-party infrastructure may affect availability. Keep copies of important documents and export work you need to retain.
We may suspend access to address fraud, a security threat, unlawful use or a material breach. Where practical, we will explain the reason and allow a reasonable opportunity to resolve it. If we discontinue paid access for reasons unrelated to your breach, we will provide an appropriate refund for the undelivered portion. Account deletion does not by itself cancel a payment-provider subscription; contact us or the provider to cancel billing as well.
8. Responsibility and disputes
Each party is responsible for its obligations under these terms. To the extent permitted by law, we are not responsible for indirect business losses or decisions made using unchecked AI output. Our aggregate liability for an ordinary claim relating to paid software is limited to the fees you paid for that software during the preceding 12 months.
These limits do not apply where exclusion or limitation would be unlawful, including mandatory consumer rights, fraud, wilful misconduct or other liability that cannot legally be limited. Contact support first so we can try to resolve a concern. Nigerian law governs these software terms, subject to mandatory protections and rights to use local courts that apply where you live. A payment provider’s own terms govern your separate relationship with that provider.
9. Updates and contact
We may update these terms as the software changes. We will publish the revised date and give reasonable notice of material changes affecting existing paid plans. Changes do not remove rights already accrued or apply retroactively to completed purchases. Where required, we will obtain consent.
For account, billing or terms questions, email support@myimpactai.org.