1. Scope
This policy applies to purchases of MyImpact AI software access, subscriptions and usage-credit packs. It does not cover separately contracted consulting, custom development or independent products linked from our portfolio. Mandatory consumer rights and any stronger rights under the checkout provider’s applicable terms take priority.
2. 14-day first-purchase window
For your first paid software purchase, contact us within 14 calendar days of payment if you change your mind. We will refund an unused credit pack or an initial subscription period where no paid AI generation or other paid software entitlement has been consumed.
If part of the purchase has been used, we will review the request and may offer a refund for the unused portion where practical. A change of mind after use or after this window does not automatically qualify for a refund. This commercial policy does not remove any statutory withdrawal or other refund rights you may have.
3. Billing errors and failed access
Report duplicate charges, incorrect charges, missing credits or paid features you cannot access to support as soon as possible. We will investigate and correct verified billing errors. If we cannot deliver the purchased access or resolve a material service failure within a reasonable time, we will arrange a refund for the affected undelivered portion.
Unsatisfactory AI wording alone does not automatically establish a delivery failure: generated work needs review and may require revision. However, we will investigate technical failures and software that materially fails to provide the features described at purchase.
4. Subscription cancellation
If your checkout explicitly identifies a recurring subscription, you may cancel future renewals through the provider’s customer portal or by contacting support before the next renewal. Access normally continues until the current paid period ends.
Cancellation and a refund are separate requests. Renewal payments and partially used periods are not automatically refunded for a change of mind, but billing errors, material delivery failures and mandatory rights remain covered. One-time credit packs have no recurring billing to cancel.
5. How to request a refund
Email support@myimpactai.org with your account email, order or transaction reference, payment date and a short explanation. Do not send card numbers or passwords. We aim to acknowledge requests within three business days and will update you if an investigation takes longer.
For a Paddle purchase, you may also request billing support, cancellation or a refund through Paddle’s buyer support. The merchant of record or provider named on your receipt processes the financial refund under the applicable checkout terms.
6. Refund method and restored rights
Approved refunds go to the original payment method wherever possible. The payment provider and your bank determine when the money becomes available. We cannot guarantee a particular settlement date; bank charges and exchange-rate differences may affect the amount received in your account currency, subject to applicable law.
Refunded credits or software access will be removed to the extent covered by the refund. Usage credits cannot otherwise be exchanged for cash. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
7. Contact
For refunds, cancellations and billing questions, contact support@myimpactai.org.